At Smart Printings, we strive to provide our customers with the best possible printing solutions and services. However, we understand that there may be occasions where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted.
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- Refunds may be considered under the following circumstances:
- The product received is defective or damaged.
- The product does not match the specifications provided by the customer.
- The order is canceled before production has begun.
- The order is delayed beyond the agreed-upon delivery date, subject to certain conditions.
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- Customers must submit a refund request within 14 days of receiving the order.
- Refund requests should be sent to our customer support team via email or through our online contact form.
- The request must include the order number, details of the issue, and any relevant supporting documentation such as photographs of the damaged product.
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- All refund requests will be evaluated by our customer support team.
- We may request additional information or evidence to assess the validity of the refund request.
- Refunds will only be issued if the product issue is determined to be the fault of Smart Printings.
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- If a refund is approved, the customer will be notified via email.
- Refunds will be processed within 7-10 business days using the original payment method.
- In cases where the refund cannot be processed to the original payment method, an alternative refund method may be arranged with the customer.
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- Certain items are non-refundable, including but not limited to:
- Products that have been used, customized, or modified after delivery.
- Orders with design errors or inaccuracies provided by the customer.
- Shipping charges, except in cases where Smartprintings is responsible for the shipping error.
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- Orders can be canceled within 24 hours of placement without incurring any cancellation fees.
- Cancellation requests made after 24 hours may be subject to a cancellation fee, depending on the production status of the order.
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- At Smart Printings, customer satisfaction is our top priority.
- We are committed to resolving any issues promptly and ensuring a positive experience for every customer.
This Refund Policy is subject to change without prior notice. Customers are advised to review the policy periodically for any updates or amendments. If you have any questions or concerns regarding our Refund Policy, please contact our customer support team for assistance.
