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  • Support

Technical Support: Website Access Issues

If you're experiencing difficulties accessing our website, we're here to assist you. Our website operates on a highly complex and closely monitored environment. Our operations team diligently monitors the site's health, and our talented engineers are available around the clock, 24/7, to address any issues that arise.

Before we proceed, let's ensure that your system meets the minimum requirements to access our site:

  • JavaScript: Enabled
  • Browser: Safari 17.2 or later
  • Cookies: Enabled

Browser Report:

  • User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.2.1 Safari/605.1.15
  • Browser: Safari 17.2
  • Platform: Mac (MacIntel)
  • Language: English (Great Britain)
  • Security: Strong
  • Browser Size: 1680x1050
  • CSS: Active
  • Cookies: Yes
  • JavaScript: Yes
  • Supports AJAX: Yes

Browser Compatibility: Our website supports modern browsers for optimal performance. We recommend using Microsoft Edge, Safari, Firefox, or Chrome to access all features seamlessly.

Clearing Browser Cache and Cookies: To ensure you're accessing the latest version of our website, it's essential to clear your browser's cache and cookies. Follow the instructions below based on your browser:

  • Chrome:

    • Open Chrome.
    • Click the Wrench icon > Settings.
    • Under the Hood, click Clear browsing data.
    • Check Empty the Cache and Delete cookies, then click Clear browsing data.
    • Exit and relaunch the browser.

  • Safari on Mac OS X:

    • Open Safari.
    • Click Safari in the top menu > Empty Cache.
    • Click Empty and relaunch the browser.

  • Microsoft Edge:

    • Open Microsoft Edge.
    • Select Menu > Settings > Privacy & services.
    • Under Clear browsing data, choose what to clear, then select Clear.

  • Mozilla Firefox:

    • Click Firefox in the Menu bar > Preferences > Privacy & Security.
    • In the Cookies and Site Data section, click Clear Data.

Networking Issues Reporting: If you encounter networking issues, follow these steps to report the problem:

  • First Method: Provide the date/time of the issue or fill out a user contact form.
  • Second Method: Follow instructions to obtain and submit relevant information.

Satellite Connection Issues: If you're using a satellite connection and experiencing difficulties, it may be due to a web accelerator proxy. Contact your satellite provider to disable this feature.

After following these steps, attempt to access our site again. If issues persist, please fill out a user contact form, and our tech support team will assist you promptly.